Sense
Training Services recognises that this service is often overlooked
by businesses but yet so important to ensuring the correct
level of training is delivered to the correct individual.
Usual pressures of deadlines and lack of resources often forces
the most diligent Training Officer to commence a training
program based on the individual/s say so rather than running
a skills gap analysis or training needs analysis.
It could be said that the training needs analysis is a process
of gathering and interpreting data for identifying areas for
personal and organisational performance improvement. The challenge
is to obtain complete and accurate training needs analysis
data. This amounts to answering who, what, when, where and
why as well as how.
Competency studies analyses and describes work performed
with the 'what' of the five training needs analysis W's. They
do not collect a significant amount of data on who (trainers
involved in the process), why (the reasons for training),
nor when/where (or indeed whether training is the solution).
In addition, competency studies miss an element of "what"
(the documents, laws, procedures, equipment and other tools
used on the job).
A thorough training needs analysis exercise, comprises of
six types of analysis. These are:
• Context training needs analysis of the business needs;
• User training needs analysis dealing with potential
participants and trainers involved in the process;
• Work training needs analysis of the tasks being performed;
• Content training needs analysis of documents, laws,
procedures used on the job;
• Suitability training needs analysis of whether training
is the solution;
• And cost-benefit training needs analysis of the return
on investment (ROI) of training.
Alternatively any one of the aforementioned
analysis can be used to assess a companies training needs.
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