TERMS AND CONDITIONS OF BUSINESS

1.      Taxes:

All prices quoted are subject to Value Added Tax or Local Taxes at current rates.

2.      Payment Terms:

a)        Clients with Credit Accounts will be invoiced on or immediately after the course date, payment being due 14 days from date of invoice.  At the discretion of the Company, Invoices more than 15 working days overdue may be subjected to interest charges at 2.75% above base rate calculated daily.

      b)     Clients without Credit Accounts must pay in full 7 days prior to the course date.  Clients without Credit Accounts cannot be confirmed on courses booked until full payment is received.

c)     Development/Consultancy work is invoiced in advance within the month in which such services are commenced.  Work spanning several months will be invoiced on a month-by-month basis.

3.        Travel:

Travel is charged at 38p per mile. Sen5e reserves the right to render a correct invoice on the completion of the course.    Travel by train or air is discussed with the client prior to confirmation, all train and air costs are charged at cost.  Hotel Accommodation, meals and taxi fares are all charged at cost.

4.        Cancellation/Non-Arrival:

In the event of non-arrival or cancellation of a course, the customer will be liable to the following charges:-

0-5                   working days            notice - 100% of Total Order Value

6-10                 working days            notice - 75 % of Total Order Value

11-15               working days            notice - 50 % of Total Order Value

16+                  working days            notice – No charge

Should non-arrival or cancellation be due to sickness or what Sen5e deem to be ‘special circumstances’ the above will apply, however, a 50% transfer fee maybe deducted on the subsequent rebooking of the course. Notice of any cancellation must be received in writing.

5.        Cancellation:

Sen5e reserves the right to cancel or move a course at short notice, due to events beyond their control.

6.        Syllabus:

Sen5e reserve the right to adjust the syllabus of any course to reflect development of the system, software or course material.

7.        Money Back Guarantee:

Sen5e agree to refund all training charges incurred by the Client should the Client have cause for complaint regarding his/her dissatisfaction with the Training Course in relation to the current published or agreed course content. The person who contracted for the services of Sen5e is required to state his/her reasons for a claim in writing to reach the offices of Sen5e within 7 days of the final day of the relevant training course. Sen5e will not, however, be deemed liable for reimbursing training charges where, in the opinion of the Course Trainer the Trainee was booked on a course not suited to his/her capabilities.  In this instance, the person(s) who contracted for the training will be notified of the Trainees unsuitability within 3 days of the final day of the relevant training course.  Where the person who contracted for the services of Sen5e is the actual Trainee, Sen5e will inform the Trainee prior to the completion of the course.

Sen5e will not reimburse any travelling charges incurred or be held responsible for any loss of earnings by the Client in the case of claim.

8.        Documentation:

The Client is responsible for ensuring that delegates do not copy or remove any program or associated documentation, and that Trainees do not copy in whole or in part any Training Material acquired during the course except under the supervision of, and in accordance with the written instructions of Sen5e.

9.        Course/Service Definitions:

The following defines the terms included in our Company documentation.

OPEN OR PUBLIC SCHEDULED COURSES (instructor led training) - Courses which follow a pre-set Course Content and pre-set date.  All public scheduled training courses are subject to availability and minimum a number of delegates required for the course to run.
ONE COMPANY COURSES (instructor led training) – Courses which are closed to One Company only which follows the pre-set Course Content.  Date and location is more flexible, subject to availability of the trainer and facilities.

TAILORED ONE COMPANY WORKSHOPS (instructor led training) – Courses which are closed to One Company only and consists of tasks from the printed Course Content as well as any other tasks or applications requested by the Client, including Bespoke applications. The content and structure to be agreed between the Client and Sen5e prior to commencement of training. Date and location is more flexible, subject to availability of the trainer and facilities.

DEVELOPMENT/CONSULTANCY - This type of work will not be undertaken without a fully detailed specification being created and approved in writing by both the Client and Sen5e.  Estimated development time may be impacted upon as a result of additional development/consultancy being requested.  Where development and/or consultancy is reliant on client’s software/hardware this must be accessible and fully functional as this could further impact the estimated duration.

10.      The booking of any Sen5e Course or Service is regarded as an acceptance of these Terms and Conditions of Business.